GLASSGUARD® are dedicated to creating fantastic cleaning and protection products, and we want you to love them as much as we do!
That’s why we offer a 100% money back guarantee.
We are proud to offer a 60 day money back guarantee on all our products. If there is an issue with the application or composition of any of our products, our friendly customer service team will assist you to ensure you have the right technique and information available. If we are unable to resolve your issue then we will refund the full purchase price of your order. To be eligible for a money back guarantee replacement, you must:
- Contact our customer support team on contact@glassguard.com.au within 60 days of receiving your order
- Provide your name, contact details, product information (including your order number), and a detailed description of the issue.
- Include a photo showing the product used and the surface it did not work on.
- Our support team will guide you through the money back guarantee claim process, including any necessary troubleshooting steps.
- If the money back guarantee claim is approved, we will arrange for the money back guarantee refund as per the money back guarantee terms.
Terms and conditions:
Eligibility for money back guarantee:
To be eligible for a refund under our money-back guarantee, the following conditions must be met:
- The Product must be in its original condition and packaging.
- The request for a refund must be made within the specified guarantee period.
- Proof of purchase (e.g., receipt, order confirmation, including order number) must be provided.
- Photo Evidence must be provided.
Timeframe for Refund:
We will process your refund within 21 business days after approving your request. Please note that it may take additional time for the refund to appear on your account, depending on your payment method and financial institution.
Limitations:
Our money back guarantee has some limits.
Dispute Resolution:
In case of disputes or disagreements regarding the refund, we will make reasonable efforts to resolve the issue amicably. If a resolution cannot be reached, the matter may be subject to arbitration or mediation.
Changes to Money Back Guarantee:
We reserve the right to modify or terminate our money back guarantee at any time. Any changes will be communicated to customers via our website or other appropriate means.
By making a purchase from GLASSGUARD®, you acknowledge and agree to abide by these money back guarantee terms.
