FAQ

Frequently asked questions

Don't see your question below? Reach out to contact@glassguard.com.au

What is GLASSGUARD?

GLASSGUARD is a brand that specialises in high-quality cleaning and protection products for surfaces.

Are GLASSGUARD products safe to use?

Yes, GLASSGUARD products are safe to use. Just be sure to follow the instructions provided for each individual product to ensure the best results. If you have any specific concerns, feel free to reach out!

Are GLASSGUARD products environmentally friendly?

Yes, GLASSGUARD products are environmentally friendly. They help reduce water usage, minimise the need for harsh cleaning chemicals, and extend the longevity of your surfaces. By choosing our products, you're making a positive impact on the environment while keeping your home clean!

Where does GLASSGUARD ship to?

GLASSGUARD currently ships to Australia, New Zealand, USA, Canada, United Kingdom, Singapore, Malaysia and Indonesia.

How long does shipping take?

Australia:

Metro 1-4 Business Days
Regional 3-8 Business Days

New Zealand:

Metro 1-3 Business Days
Regional 3-6 Business Days
Inter-Island 3-8 Business Days

USA:

Metro 1-4 Business Days
Regional 3-8 Business Days

Canada:

Metro 1-3 Business Days
Regional 3-6 Business Days

United Kingdom:

Metro 1-3 Business Days
Regional 2-5 Business Days

Singapore:

Singapore 1-2 Business Days
Malaysia 2-7 Business Days
Indonesia 2-7 Business Days

How will I know when my order has been shipped?

You will receive an email with your tracking information as soon as your item has shipped.

How long does it take for GLASSGUARD to dispatch orders?

Orders are usually dispatched from the closest warehouse within 1-2 business days (excluding weekends and holidays). During peak periods, it may take up to 3 business days for dispatch.

Where are GLASSGUARD's warehouse locations?

Australia, Sydney, New South Wales.

New Zealand, Airport Oaks, Auckland.

USA, Kutztown, Pennsylvania & North Las Vegas, Nevada.

Canada, Brampton, Ontario & Vancouver, British Columbia.

United Kingdom, Birmingham.

Singapore, Ubi Ave, Singapore.

What is GLASSGUARD's Money Back Guarantee Policy?

We offer a 60-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can contact us within 60 days of receiving your products at contact@glassguard.com.au, and we will refund the full purchase price of your order.

What should I do if I receive damaged items?

If you receive damaged items, please take pictures of the damaged items and send them to contact@glassguard.com.au. We will ship out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.

What should I do if my package is lost or stolen?

GLASSGUARD is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. However, we can confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

What personal information does GLASSGUARD collect from its customers?

GLASSGUARD collects information about customers' web browsers, IP address, time zone, and some of the cookies that are installed on their devices. It also collects information about the individual web pages or products that customers view, what websites or search terms referred them to the site, and information about how they interact with the site. Additionally, GLASSGUARD collects information from customers when they make a purchase or attempt to make a purchase through the Site, such as name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

How does GLASSGUARD use customers' personal information?

GLASSGUARD uses customers' personal information to fulfill orders placed through the site, communicate with customers, screen orders for potential risk or fraud, and provide customers with information or advertising relating to its products or services. It also uses customers' personal information to generate analytics about how customers browse and interact with the site, and to assess the success of its marketing and advertising campaigns.

What is GLASSGUARD's Terms of Service?

The Terms of Service outline the rules and regulations that govern the use of the GLASSGUARD website and services.

Why is it important to read the Terms of Service?

It is important to read the Terms of Service to understand the guidelines for using GLASSGUARD's website and services and to avoid any violations that may result in termination of your account.

Can I use GLASSGUARD's website and services without agreeing to the Terms of Service?

No, you cannot use GLASSGUARD's website and services without agreeing to the Terms of Service. By using the website or services, you are automatically agreeing to the Terms of Service.

Is my personal information safe with GLASSGUARD?

GLASSGUARD takes the security of your personal information seriously and follows strict privacy policies outlined in the Terms of Service. However, it is important to also take steps to protect your personal information.

What happens if I violate the Terms of Service?

Violating the Terms of Service may result in termination of your account and legal action if necessary.

Does GLASSGUARD have any liability for third-party links and content?

GLASSGUARD is not responsible for any third-party links or content on the website and is not liable for any harm or damages related to them. Users should review the third-party's policies and practices before engaging in any transactions or activities.

Does GLASSGUARD offer any warranties or guarantees for its services?

GLASSGUARD provides its services "as is" and "as available" without any warranties or guarantees, except as expressly stated in the Terms of Service. GLASSGUARD is not liable for any damages or losses resulting from the use of its services.